FAQ
Who can use Tracky CGM?
Tracky CGM is designed for individuals with diabetes, including those with Type 1 and Type 2 diabetes. It is also suitable for anyone who wants to monitor their glucose levels for diabetes or health management, including athletes, individuals with prediabetes, or those aiming for proactive glucose control. Additionally, healthcare providers and caregivers can use it to monitor patients effectively.
How do I set up Tracky CGM?
Step 1: Tear off the protective film.
Step 2: Unlock the applicator.
Step 3: Press the grey button to release the sensor.
Step 4: Sensor is attached, remove the applicator.
Step 5: Place transmitter on top of the sensor.
Step 6: Slide to lock the transmitter onto the sensor.
Does it hurt to wear the sensor?
The sensor insertion may cause mild discomfort initially, but most users find it painless and quickly get used to wearing it.
How long does the sensor last?
The Tracky CGM sensor lasts up to 14 days.
Can I wear Tracky CGM while exercising?
Yes, Tracky CGM is designed to stay secure during physical activities, including exercise and sports.
How often does Tracky CGM update glucose readings?
Tracky CGM updates glucose readings every 3 minutes, providing a total of 480 readings per day and 6,720 readings over 14 days.
How accurate is Tracky CGM?
Tracky CGM delivers real-time, actionable glucose data with an accuracy aligning to typical CGM standards, achieving a Mean Absolute Relative Difference (MARD) of approximately 9.07%, ensuring reliable diabetes management.
What is Mard?
MARD (Mean Absolute Relative Difference)
This is a metric used to assess the accuracy of Continuous Glucose Monitoring (CGM) systems (Kovatchev, 2017).
- It calculates the average absolute difference between CGM readings and reference blood glucose values, such as those from a fingerstick test or laboratory method (Kovatchev, 2017; Jovanovic et al., 2019).
- MARD value is expressed as a percentage, with lower values indicating higher accuracy. A MARD below 10% is considered excellent, reflecting a high level of consistency between CGM data and blood glucose tests (Bergenstal et al., 2018).
- Importance: MARD is critical in evaluating the performance of CGM systems and ensuring they provide reliable glucose readings for effective diabetes management (Kovatchev, 2017).
What mobile devices are compatible with Tracky CGM?
Tracky CGM supports both iOS and Android devices
What happens if the signal is lost?
If the signal is lost, Tracky CGM stores data locally and transmits it once the connection is restored.
My device is disconnected, what should I do?
If your Tracky CGM device is disconnected, follow these steps:
1. Check Bluetooth: Ensure Bluetooth is enabled and your device is within range of the transmitter.
2. Mobile Data & Wi-Fi: Make sure your mobile data and Wi-Fi are connected.
3. Permissions: Verify that all required permissions (for Bluetooth, notifications, etc.) are granted.
4. Restart the App: Close and restart the CGM app to refresh the connection.
5. Ensure Secure Attachment: Confirm that the transmitter is securely attached to the sensor.
6. Reattach the Transmitter: If needed, remove and reattach the transmitter to reset the connection.
Can I charge the transmitter during the 14 day session?
No, you should not charge the transmitter mid-session. Charging the transmitter during the 14-day session will start a new session for the user. It’s important to avoid charging it until the current session is complete to ensure accurate tracking and data continuity.
My glucose reading is showing zero, what should I do?
If your glucose reading is showing zero, it may be an error. To resolve this, try the following:
1. Remove the transmitter from the sensor.
2. Reattach the transmitter securely to ensure proper connection.
This should help reset the system and restore accurate readings. If the issue persists, please contact customer support.
Does Tracky CGM have alarms for high or low glucose?
Yes, Tracky CGM includes alerts for high and low glucose levels, ensuring timely intervention. Tracky CGM allows users to set target glucose ranges. If glucose levels go above or below the set range, an alarm will alert the user.
What precautions should I take while using the sensor?
When using the Tracky CGM sensor, take the following precautions:
Avoid excessive moisture (e.g., swimming or long showers) or pressure on the sensor.
Ensure the sensor is securely attached to avoid dislodging.
Avoid placing the sensor on areas with high friction or movement.
What should I do if the readings seem inaccurate?
If you suspect your CGM readings are inaccurate:
Use a Blood Glucose Monitor (BGM) to take three readings, 15 minutes apart. Calculate the average and compare it to the CGM reading. Alternatively, visit your healthcare provider for an accurate blood glucose measurement
If there’s a significant difference between the CGM reading and BGM, contact customer support for assistance.
Can I reuse the sensor or transmitter?
Yes, the transmitter is reusable and can be paired with multiple sensors over its lifespan. However, the sensor is disposable and should be replaced after 14 days of use. Ensure to refer to the Tracky CGM user manual or guidelines for details on the transmitter's reusable lifespan and proper care instructions.
Can I shower or swim with Tracky CGM?
Yes, the Tracky CGM is designed with IP58 water resistance, meaning it is protected against dust and can withstand immersion in water up to 1.5 meters for 30 minutes. This makes it suitable for use during showers, swimming, and other water-based activities. Its durable design ensures reliable performance even in wet conditions, providing uninterrupted glucose monitoring.
Is my data secure?
Yes, Tracky CGM uses robust encryption protocols to ensure the security of your glucose data. The device complies with industry standards, including HIPAA (Health Insurance Portability and Accountability Act) for privacy protection
How can I share my glucose data with my doctor or caregiver?
The Tracky Health app allows you to easily generate and share detailed glucose reports with your healthcare provider or caregiver for seamless monitoring and collaboration.
Follow these simple steps to share your glucose data:
1. Open the Tracky Health App on your smartphone.
2. Tap the menu icon (three horizontal lines) in the top-left corner of the screen.
3. Navigate to Reports and select the glucose report you want to share
4. While viewing your glucose report, tap the share icon to send the report via email, WhatsApp, or other messaging platforms for easy and secure communication.
This makes it easy for your doctor or caregiver to monitor your glucose levels and provide timely feedback or adjustments to your care plan.
Is CGM only for people with Type 1 diabetes?
CGM is ideal for individuals with Type 1, Type 2, prediabetes, or anyone looking to monitor glucose levels and improve their diabetes condition and overall health.
Does CGM completely eliminate the need for finger prick testing?
Tracky CGM offers continuous, real-time insights into your glucose levels, making it an excellent tool for daily glucose monitoring and reducing the frequency of finger prick tests. However, there may be occasional situations where a blood glucose meter (BGM) is helpful for confirming readings, such as during periods of unusual fluctuations or when additional verification is needed. It's always best to follow your healthcare provider's advice to ensure the most accurate and personalized care.
Is CGM only useful for people taking insulin?
No, Tracky CGM is beneficial for anyone looking to better understand and manage their glucose levels, not just those taking insulin. While CGM is particularly useful for people with diabetes who are on insulin therapy, it can also be a valuable tool for individuals with prediabetes or those seeking to monitor their overall glucose health. By providing continuous, real-time data, CGM helps track glucose patterns, which can be useful for adjusting diet, exercise, and lifestyle habits. It can even provide insights for healthcare providers to help manage and prevent potential health issues, making it a versatile tool for a wide range of individuals, not just those on insulin.
What if the installation site hurts or tingles?
Mild discomfort or tingling may occur during the installation process, but it should subside shortly after the sensor is placed. If the pain persists or increases, or if you experience redness, swelling, or signs of infection, remove the sensor and contact a healthcare professional. Ensure that the sensor is properly positioned, and avoid applying too much pressure during installation.
What if the pain is persistent?
If you experience persistent pain or tingling, follow these steps:
1. Check Readings with a Blood Glucose Meter (BGM):
Take an average of three BGM readings, spaced 15 minutes apart.
If the CGM readings are comparable to the BGM readings, the sensor is functioning properly.
If the CGM readings are significantly different from the BGM readings, proceed with the next steps
2. Remove the Transmitter:
Gently remove the transmitter from the application site and inspect it for any signs of blood.
3. Contact Us for Further Guidance:
Contact us for further guidance using the chatbot or at:
i. Email: info@drstore.in
ii. Phone: +91 8976023799
iii. Address: SA 44, 2nd Floor Lake City Mall, Ghod Bunder Road, Kapurbawdi, Thane, Maharashtra, INDIA 400607
What to do if I see blood on the transmitter?
If you see blood on the transmitter, immediately remove the transmitter and clean the transmitter with an alcohol wipe or cloth. (DO NOT WASH THE TRANSMITTER WITH WATER)
Dry the transmitter to ensure no moisture is retained
Once dried, reattach the transmitter. The transmitter would continue transmitting the data to the mobile app.
What to do if I see blood on the sensor?
In case you find blood on the transmitter, Contact us using the whatsapp chatbot or at
Email: info@drstore.in
Phone: +91 8976023799
Address: SA 44, 2nd Floor Lake City Mall, Ghod Bunder Road, Kapurbawdi, Thane, Maharashtra, INDIA 400607
What to do if my transmitter falls off?
If your transmitter falls off, reattach the transmitter to the sensor, the transmitter should continue to
Contact Support
If you continue to experience issues or need further assistance, you can contact Tracky CGM customer support:
Contact Support
Email: info@drstore.in
Phone: +91 8976023799
Address: SA 44, 2nd Floor Lake City Mall, Ghod Bunder Road, Kapurbawdi, Thane, Maharashtra, INDIA 400607
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Kovatchev, B. P. (2017). Continuous Glucose Monitoring in Diabetes: The Science and Technology Behind the Device. The Diabetes Educator, 43(4), 402-411.
Wright, L.A. and Hirsch, I.B. (2017) ‘Metrics beyond HbA1c in diabetes management: Time in range, glycemic variability, and patient-reported outcomes’, Diabetes Technology & Therapeutics, 23(S1), pp. S-13–S-26.